Terms & Conditions
Terms and Conditions – atLife Health Collective
Practitioner: Jane Osborne
Location: South Australia
Acceptance of Terms
By booking, attending, or participating in services provided by Jane Osborne and atLife Health Collective, or by completing a consent form, you agree to these Terms and Conditions and the associated Informed Consent & Privacy Policy.
These documents are publicly available and form part of your agreement to receive services.
Scope of Services
Services are provided in a naturopathic capacity unless otherwise stated.
Services may include:
• Face-to-face consultations
• Telehealth (video) consultations via Halaxy Telehealth
• Phone consultations
• Email communication (administrative and limited clinical support)
Naturopathic care is complementary and does not replace medical care.
Booking and Payment
• A payment of 50% is required at the time of booking in-person and telehealth consultation to secure your appointment
• Supplements & herbal prescriptions are charged at retail price and payable at the time of consultation
• Postage costs may apply for external dispensing services, telehealth prescriptions and for any items requested to be posted by the client
• Payment methods will be advised at booking
Failure to pay may result in cancellation or refusal of services.
Cancellation and Rescheduling Policy
• A minimum of 48 hours' notice is required for cancellations or rescheduling for all appointments
• Cancellations made with less than 48 hours' notice will result in forfeiture of 50% of appointment fee paid
• Failure to attend (no-show) for in person or telehealth consults will result in loss of full payment
• Waiver of cancellation and non-attendance fees is at the discretion of Jane Osborne
Consultation Structure
Consultations involve:
• Comprehensive health assessment
• Discussion of health history and presenting concerns
• Individualised treatment recommendations
Follow-up consultations may include:
• Review of progress
• Adjustment of treatment plans
Consultation times are allocated and must be respected.
Communication Between Consultations
Communication may occur via:
• Phone (where appropriate)
Please note:
• Communication outside of consultations is limited to business hours
• Email and phone communication are not suitable for urgent or emergency concerns
• Response times may vary
Clients must seek appropriate medical care for urgent issues.
Medical Responsibility
Clients acknowledge that:
• Naturopathic care does not replace medical diagnosis or treatment
• They are responsible for maintaining care with their GP or specialist
• They will seek medical attention for acute or serious symptoms
Herbal Medicine, Nutritional Supplements and Product Use
Recommendations may include:
• Herbal medicines (tablets, capsules, liquid extracts, teas)
• Nutritional supplements and nutraceuticals
• Dietary and lifestyle interventions
All recommendations are:
• Individualised based on the client's presentation and health history
• Provided within naturopathic scope of practice
• Intended to support, not replace, medical care
Clients agree to:
• Follow prescribed dosages and instructions
• Not alter, exceed or share prescribed products
• Not continue use beyond recommended timeframes without review
Failure to follow recommendations may impact safety and effectiveness.
Client Responsibility and Safety
Clients agree to:
• Disclose all relevant health information, including medications, supplements and conditions
• Report adverse reactions or unexpected symptoms promptly
• Seek appropriate medical care where required
Failure to disclose relevant information may increase risk and limit safety.
Storage and Handling of Products
Clients are responsible for:
• Storing products according to instructions (e.g. away from heat, light and moisture)
• Keeping products out of reach of children
• Ensuring products are used within expiry dates
Improper storage or use may affect safety and effectiveness.
Product Supply and Third-Party Dispensary Services
Products may be:
• Dispensed directly
• Recommended for purchase
• Prescribed through third-party dispensaries, including Vital.ly and Exergy
• Third-party dispensaries may invoice for product and postage costs independently
For products dispensed via Vital.ly, clients are required to create their own individual Vital.ly patient profile and pay Vital.ly directly for prescriptions and supplements dispensed.
These services prepare and supply products in facilities operating under applicable Australian manufacturing standards, including those regulated by the Therapeutic Goods Administration (TGA) where relevant.
Once products are dispatched:
• Responsibility for delivery lies with the supplier and courier
• atLife Health Collective and Jane Osborne are not responsible for:
◦ Breakage or damage during transit
◦ Delays or loss after dispatch
Clients are responsible for contacting the supplier directly regarding delivery issues.
Product Use Disclaimer
While care is taken in recommending products:
• Individual responses vary
• No guarantee of outcomes is provided
atLife Health Collective is not responsible for:
• Incorrect use of products
• Use outside prescribed instructions
• Adverse outcomes related to undisclosed health conditions
Practice Policies and Procedures
atLife Health Collective maintains policies and procedures to support safe, ethical and professional healthcare practice, including:
• Access to Health Information
• Adverse Reaction & Allergy Management
• Complaints & Feedback
• Data Breach Response
• Dispensing, Prescribing & Safety Operations
• Emergency Response Procedures
• Infection Control
• Informed Consent & Privacy
• Quality assurance and continuous improvement
• Record Keeping & Data Retention
• Red Flag & Referral Procedures
These policies are regularly reviewed to ensure compliance with relevant legislation, professional standards and current best practice. Copies of relevant policies may be made available upon reasonable request where appropriate.
Privacy and Confidentiality
All personal and health information is managed in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Information is:
• Stored securely using encrypted, password-protected systems
• Managed via secure platforms including Google Workspace and Halaxy practice management software, in accordance with regulatory bodies:
◦ Australian Digital Health Agency (ADHA)
◦ Office of the Australian Information Commissioner (OAIC)
• Protected from unauthorised access
Refer to the Privacy Policy for full details.
Health Secure Technology and Clinical Information Management
atLife Health Collective utilises Halaxy, secure Australian-based practice management software, to support:
• Clinical documentation and record keeping
• Organisation and consolidation of practitioner consultation notes
• Pathology and diagnostic report management
• Preparation of treatment plans, clinical correspondence and administrative efficiency
Clients acknowledge that:
• Information remains within secure healthcare systems
• Information is protected through encrypted and password-protected platforms
• Information is not shared with third-party AI platforms or used to train public AI models
• Technology-assisted outputs are reviewed and verified by the practitioner before being incorporated into the clinical record or relied upon for clinical purposes
• All clinical decisions, assessments, interpretations and treatment recommendations remain the sole responsibility of Jane Osborne
The use of these technologies supports accurate record keeping, efficient management of clinical information and allows more consultation time to be focused on client care.
Website Content
All website content is for educational and informational purposes only.
It is not intended to:
• Provide medical advice
• Replace professional healthcare
Intellectual Property and Copyright
All content is the property of Jane Osborne and atLife Health Collective unless otherwise stated.
Content must not be reproduced, distributed or used without prior written consent.
Advertising and Compliance
Jane Osborne and atLife Health Collective comply with:
• AHPRA Guidelines for Advertising Regulated Health Services
• Therapeutic Goods Administration (TGA) Advertising Code
Content must not:
• Be false, misleading or deceptive
• Create unrealistic expectations
• Imply guaranteed outcomes
Social Media Engagement
Social media content is for educational and informational purposes only.
Users acknowledge:
• Content is general and not personalised advice
• Engagement does not constitute a practitioner-client relationship
• Personal health information should not be shared publicly
atLife Health Collective:
• Does not provide individualised treatment via social media
• May remove inappropriate or misleading content
Amendments
These Terms and Conditions may be updated at any time. The most current version will be available on the website.
By proceeding with services, you acknowledge that you have read, understood and agree to these Terms and Conditions and associated policies.
Document Name: Terms and Conditions
Version: 1.1
Approved By: Jane Osborne
Date Approved: 17/07/2026
Review Date: 17/07/2027
Document Owner: Jane Osborne
