Informed Consent & Privacy Policy
Informed Consent & Privacy Policy - atLife Health Collective
Practitioner: Jane Osborne
Location: South Australia
Purpose
This policy outlines how informed consent is obtained and how personal and health information is collected, used, stored and protected by Jane Osborne and atLife Health Collective.
This policy should be read in association with our Terms & Conditions.
This policy complies with:
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Notifiable Data Breaches Scheme
https://www.legislation.gov.au/C2004A03712/latest/texthttps://www.oaic.gov.au/privacy
Scope of Services and Communication
Services may be provided via:
Face-to-face consultations
Telehealth (video) consultations
Phone consultations
Email communication (administrative and clinical support where appropriate)
Clients acknowledge that:
Email and phone communication may have limitations
Sensitive information is handled with care, however some risks exist with electronic communication
Informed Consent
Consent is obtained prior to all services and is ongoing.
Clients consent to:
Naturopathic assessment and treatment
Collection and use of personal and health information
Communication via phone, email, and telehealth
Consent is:
Written (via intake forms)
Verbally confirmed and documented in clinical notes
Nature of Naturopathic Care
Services are provided in a naturopathic capacity unless otherwise stated.
Clients understand that:
Naturopathy is complementary to medical care
It does not replace diagnosis or treatment by a medical practitioner
No guarantees of outcomes are provided
Collection of Personal Information
Information collected may include:
Name, contact details, date of birth
Medical history and current health concerns
Medications and supplements
Lifestyle, dietary and health-related information
Clinical notes and treatment plans
Information is collected via:
Intake forms
Consultations
Email or phone communication
Online booking systems
Use of Personal Information
Information is used for:
Providing healthcare services
Developing treatment plans
Communication regarding appointments and care
Legal and regulatory compliance
Information will not be sold or shared with third parties except:
With client consent
Where required by law
Where there is a serious risk to health or safety
Storage and Security of Information
Client records are stored securely using:
Encrypted, password-protected digital systems
Google Workspace and Cliniko (secure cloud-based platform)
Practice management software (where applicable)
Security measures include:
Password protection and access controls
Secure backups
Restricted access to authorised personnel only
Reasonable steps are taken to protect information from misuse, loss, unauthorised access or disclosure.
Retention of Records
Health records are retained in accordance with legal requirements:
Minimum of 7 years for adults
For minors, until age 25
Data Breach Management
In the event of a data breach, Jane Osborne and atLife Health Collective will:
Contain and assess the breach
Notify affected individuals if required
Report to the Office of the Australian Information Commissioner (OAIC) where applicable
https://www.oaic.gov.au/privacy/notifiable-data-breaches
Telehealth and Electronic Communication
Clients consent to communication via:
Video conferencing platforms
Phone
Email
Clients acknowledge:
Telehealth has limitations compared to in-person care
There are inherent risks with electronic communication
They are responsible for ensuring privacy on their end during consultations
Client Rights
Clients have the right to:
Access their personal information
Request corrections
Withdraw consent at any time
Make a complaint
Complaints can be directed to:
Confidentiality
All client information is treated as confidential and will not be disclosed without consent except:
Where required by law
Where there is risk of serious harm
Policy Review
This policy is reviewed annually or when legislative or operational changes occur.
Last updated 01/04/2026
Contact
Further information can be obtained by contacting hello@atlife.com.au
