Informed Consent & Privacy Policy
Informed Consent & Privacy Policy - atLife Health Collective
Practitioner: Jane Osborne
Location: South Australia
Purpose
This policy outlines how informed consent is obtained and how personal and health information is collected, used, stored and protected by Jane Osborne and atLife Health Collective.
This policy should be read in association with our Terms & Conditions.
This policy complies with:
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Notifiable Data Breaches Scheme
https://www.legislation.gov.au/C2004A03712/latest/texthttps://www.oaic.gov.au/privacy
https://www.oaic.gov.au/privacy
Under regulatory bodies:
Australian Digital Health Agency (ADHA)
Office of the Australian Information Commissioner (OAIC)
Scope of Services and Communication
Services may be provided via:
• Face-to-face consultations
• Telehealth (video) consultations via Halaxy Telehealth
• Phone consultations
• Email communication (administrative and clinical support where appropriate)
Clients acknowledge that:
• Email and phone communication may have limitations
• Sensitive information is handled with care, however some risks exist with electronic communication
Informed Consent
Consent is obtained prior to all services and is ongoing.
Clients consent to:
• Naturopathic assessment and treatment
• Collection and use of personal and health information
• Communication via phone, email, and telehealth
Consent is:
• Written (via intake forms)
• Verbally confirmed and documented in clinical notes
Nature of Naturopathic Care
Services are provided in a naturopathic capacity unless otherwise stated.
Clients understand that:
• Naturopathy is complementary to medical care
• It does not replace diagnosis or treatment by a medical practitioner
• No guarantees of outcomes are provided
Collection of Personal Information
Information collected may include:
• Name, contact details, date of birth
• Medical history and current health concerns
• Medications and supplements
• Lifestyle, dietary and health-related information
• Clinical notes and treatment plans
Information is collected via:
• Intake forms
• Consultations
• Email or phone communication
• Online booking systems
Use of Personal Information
Information is used for:
• Providing healthcare services
• Developing treatment plans
• Communication regarding appointments and care
• Legal and regulatory compliance
Information will not be sold or shared with third parties except:
• With client consent
• Where required by law
• Where there is a serious risk to health or safety
Dispensing of Prescriptions and Supplements
Where a prescription or dispensary item is recommended, this is fulfilled via Vital.ly, a third-party dispensing platform.
Clients will be required to:
• Create their own individual Vital.ly patient profile
• Pay Vital.ly directly for any prescriptions or supplements dispensed
Information necessary to process a dispensing order (such as name and contact details) may be shared with Vital.ly for this purpose. This information is subject to Vital.ly's own privacy and security practices, in addition to the protections outlined in this policy.
Storage and Security of Information
Client records are stored securely using:
• Encrypted, password-protected digital systems
• Google Workspace and Halaxy practice management software (where applicable)
Security measures include:
• Password protection and access controls
• Secure backups
• Restricted access to authorised personnel only
Reasonable steps are taken to protect information from misuse, loss, unauthorised access or disclosure.
Secure Healthcare Technology
atLife Health Collective utilises Halaxy, secure Australian-based practice management software, to support:
• Clinical documentation and record keeping
• Organisation and consolidation of practitioner consultation notes
• Pathology and diagnostic report management
• Preparation of treatment plans, clinical correspondence and administrative tasks
• Telehealth consultations, via Halaxy Telehealth
This technology assists with the organisation and management of clinical information and supports accurate record keeping and efficient practice administration.
Client information processed through these systems:
• Remains within secure healthcare software environments
• Is protected through encrypted and password-protected systems
• Is not shared with third-party AI platforms
• Is not used to train public AI models
All outputs generated using these technologies are reviewed and verified by the practitioner before being incorporated into the clinical record or used to inform clinical care.
Professional clinical judgement, interpretation of pathology and diagnostic reports, decision-making and treatment recommendations remain the sole responsibility of Jane Osborne.
This information is managed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the clinic's obligations regarding informed consent, privacy and confidentiality.
Retention of Records
Health records are retained in accordance with legal requirements:
• Minimum of 7 years for adults
• For minors, until age 25
Data Breach Management
In the event of a data breach, Jane Osborne and atLife Health Collective will:
• Contain and assess the breach
• Notify affected individuals if required
• Report to the Office of the Australian Information Commissioner (OAIC) where applicable
https://www.oaic.gov.au/privacy/notifiable-data-breaches
Telehealth and Electronic Communication
Clients consent to communication via:
• Halaxy Telehealth (video conferencing)
• Phone
Clients acknowledge:
• Telehealth has limitations compared to in-person care
• There are inherent risks with electronic communication
• They are responsible for ensuring privacy on their end during consultations
Client Rights
Clients have the right to:
• Access their personal information
• Request corrections
• Withdraw consent at any time
• Make a complaint
Complaints can be directed to:
Confidentiality
All client information is treated as confidential and will not be disclosed without consent except:
• Where required by law
• Where there is risk of serious harm
Policy Review
This policy is reviewed annually or when legislative or operational changes occur.
Last updated 17/07/2026
Contact
Further information can be obtained by contacting hello@atlife.com.au
Document Name: Informed Consent & Privacy Policy
Version: 1.1
Approved By: Jane Osborne
Date Approved: 17/07/2026
Review Date: 17/07/2027
Document Owner: Jane Osborne
